Complaints and Concerns
We aim to provide a high quality, efficient and accessible service to parents
and children.
However, from time to time you or your child may feel that you have a complaint
against some aspect of the club, or an individual member of staff. Please approach
your child’s Key worker or the club’s Playleader immediately you
have any concerns. These will always be treated seriously, sympathetically
and in confidence.
If you then feel that the complaint has not been satisfactorily resolved, then you should follow the formal complaints procedure. Please look in the policies folder, ask any member of staff for details or, contact the Partners.